Investigate Customer Service
Customer service levels for your company are often one key area of business
that can be difficult to evaluate.
In our world today positive or negative online reviews provide indications of your employees’ attitude and service towards your customers so for business owners is another important job to be managed.
We understand how business owners and managers work hard to manage customer service levels and reviews and customer complaints can be difficult to validate.
Increase Market Share
This is one of the main reasons why businesses will contact our team at M Private Investigations as we perform mystery shopping services on behalf of a wide range of business services and corporations.
How would You like us to Work?
You may require long term assignments over a period of weeks where particular issues
have been highlighted, or random checks that your company reputation is constantly maintained.
Best Customer Service
When you need a third party to be your "eyes and ears" a mystery shopper service performed by a private investigator is precisely what you need. Our investigators act as customers and purchase a particular product or service from your business.
They will ask questions about the product or service and then monitor your employees’ response and ability to respond to the situation.
How we can assist you
M Private Investigations offer specially trained male and female mystery shopper services to clients across London, UK and overseas. Before each assignment we discuss your concerns with you and your company’s goals of the required standard of customer service. Our professional male and female private investigators will then attend the site and assume the appearance of an average customer of your business to obtain the information that you need.
After each task our investigator will provide your update by phone or email before your receive your reports.
When you have concerns or need information to increase market share contact us for your free consultation and we will be pleased to assist.
M Private Investigations are registered under the Data Protection Act.
M Private Investigations Ltd are a National U.K. Private Investigation and Detective agency providing male and female agents offering a comprehensive range of investigating services throughout the UK and Overseas.